Question 1

How quickly can you fix my sensor issues?

Accepted Answer

In most cases, we can diagnose and repair sensor issues within the same service call, typically taking 30-60 minutes. Our technicians carry common replacement sensors on their trucks. For complex wiring issues, we may need additional time. We offer same-hour arrival for urgent sensor problems, so your garage door can be fully operational the same day you call.

Question 2

What causes sensor issues in garage doors?

Accepted Answer

Common causes include: misalignment from bumps or vibration, dirty lenses blocking the infrared beam, sunlight interference, damaged wiring from pests or wear, moisture damage, and age-related component failure. Regular cleaning and alignment checks during maintenance visits can prevent most sensor problems.

Question 3

Do you offer financing for new custom door installations?

Accepted Answer

Yes! We offer flexible financing options to make your dream garage door affordable. We work with several financing partners to provide plans that fit your budget, including 0% APR options for qualified customers. Our team will discuss all available options during your free estimate consultation.

Question 4

What is your service area?

Accepted Answer

We proudly serve Sherwood, Tigard, Tualatin, Lake Oswego, Beaverton, Portland, Milwaukie, Oregon City, West Linn, Wilsonville, and King City. We offer same-hour arrival for emergency services throughout our service area.

Question 5

Do you offer warranties on your work?

Accepted Answer

Absolutely! All our work comes with a comprehensive 1-year warranty on parts and labor. This covers any defects in workmanship or materials. For new door installations, manufacturer warranties also apply, typically ranging from 3-10 years depending on the product.

Question 6

How often should I have my garage door serviced?

Accepted Answer

We recommend professional maintenance at least once per year. Regular service extends the life of your door, prevents unexpected breakdowns, and ensures all safety features work properly. Homes with heavy garage door use may benefit from twice-yearly maintenance.

Question 7

What brands do you work with?

Accepted Answer

We service all major garage door brands and can install doors from leading manufacturers. Our team is trained and certified to work with residential and commercial systems of all types, ages, and configurations.

Question 8

Do you offer emergency services?

Accepted Answer

Yes! We provide 24/7 emergency service with same-hour arrival available. Whether your door is stuck open, won't close, or poses a security risk, our technicians respond quickly to restore your garage door functionality and security.

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